Airport Info - Astana Airport

Call-center: +7 7172 702-999 Astana citizens: 1333 (for landline calls) e-mail: office@nn-airport.kz Address: Astana, Kabanbay batyr ave.,119

Railway station of Astana:

Information call number: 105 (in the city),

phone 8 (7172) 93 21 00, 38 07 07

Bus station of Astana “Saparzhai-Astana”:

Information call number:

phone 8 (7172) 39 85 04, 30 35 49

Airport Wi-Fi

To connect and get access to the wireless internet at the International airport of Nursultan Nazarbayev in terminals T1 and T2, you need to follow these steps:

Open the list of available Wi-Fi networks.
Select a network called OpenWiFi_NQZ or OpenWiFi_NQZ1 and click Connect.
After connecting, the authorization page opens and Click “Continue”.
After Reading the terms of service, enter your mobile phone number and click “Send “(the Mobile phone must be enabled, registered in the mobile network and ready to receive SMS).
If you entered your phone number correctly, you will receive an SMS message with the code. Enter the received code on the next page in the appropriate field and click “Connect”.
After completing these steps, you will connect to the network and be able to use the Internet.

The provider of OpenWiFi_NQZ wireless Internet services is Korkem-Telecom LLP. If you have problems connecting to the OpenWiFi_NQZ wireless Internet (for example, with the stability of the connection), you can contact your provider by calling the Call Center: +7 (7172) 575-111 or you can also send a complaint (offer) to the following email address: office@nn-airport.kz

Airport security

Pre-flight security

Pre-flight security check is conducted by the aviation security in the interests of your personal security. Security screening of passengers and their cabin and check-in baggage is mandatory. Passenger refusing to undergo pre-flight security will be denied boarding.

Pre-flight security check of passengers, their cabin and check-in baggage is carried out after check-in, pre-flight security check of passengers traveling on international flights – after customs and border control (passport).

Be ready to present your boarding pass and identity document.
Take off and place in a plastic basket your outer garments, hat, belt, watch and other metal objects. You may be asked to take off your shoes.
Place in your cabin baggage or in the plastic basket mobile phones, lighters, cigarettes, coins, keys, and other metal objects, , separately lay out electronic or electrical devices (for example, personal computers, tablets, etc.).
Place your cabin baggage horizontally on the introscope belt. Do not place your cabin baggage on the belt edge – when activated, the belt may travel in the opposite direction causing you cabin baggage to fall.

If you have no implanted pacemakers, go through the metal detector gate.

Passengers with pacemakers undergo manual (contact) security check without the use of technical and special means.

Please report any such restrictions to the aviation security officer checking your travel documents or when preparing for the pre-flight security check.

Cabin baggage inspection

Cabin baggage, as well as check-in baggage, is subject to aviation security restrictions. Please read in advance the list of substances and items prohibited for carriage

During the cabin baggage inspection, you may be asked to open your baggage for inspection of contents.

Dangerous substances and items discovered in the passenger’s cabin baggage (check-in baggage) during the pre-flight security check can be handed over to accompanying persons (if traveling on a domestic flight) or placed in temporary storage for up to 1 month.

Attention!

Compressed gases, toxic, poisonous and flammable liquids are not accepted for storage.

Transportation of liquids, aerosols and gels (LAG) on board an aircraft

LAG, allowed in cabin baggage:

water and other drinks;
creams, lotions, oils;
perfumes;
aerosols;
gels, including hair and shower gels;
contents of containers under pressure, including shaving foam, other foams and deodorants;
pastes, including tooth paste;
liquid-solid mixtures;
mascara;
other substances of similar consistency.

Baby food, medications, and dietary foods may be carried in cabin baggage, in the quantity, needed for flight, but the aviation security officer may ask you for proof that you need them in flight (medical certificate, prescription).

All liquids listed above must:

In the volume of each package, make up MAXIMUM of 100 ml. (liquids in containers with a capacity of more than 100 ml are not accepted for carriage even if the capacity is only partially filled);
A container containing LAG must be freely placed in a tightly closed transparent plastic or cellophane bag with a volume of not more than 1 L in size 20.5 x 20.5 cm or 25 x 15 cm;

Responsibility

Passengers who have been found in possession of dangerous substances and items, whose manufacture, possession, and storage is a criminal offense (weapons, ammunition, explosives, firing devices, explosive devices, narcotics, toxic, poisonous, radioactive substances, etc.), are denied boarding and, together with such substances and items (report and seized substances and items), handed over to the line department of internal affairs at the airport of Astana for further investigation.

If you are a witness of an unlawful act or have any information about a security threat to the passengers or the airport, please call any of the 24/7 hotlines: +7 (7172) 777-202, 777-723, 777-780.

The list of substances and items prohibited for carriage

It is forbidden to carry in cabin baggage:

liquids, aerosols and gels (in containers of more than 100 ml);
any weapons and their models;
sharp objects;
crush and blunt weapons;
tools;
magnetic materials;
stun or shocking devices;
radioactive substances;
poisonous and toxic substances;
compressed and liquefied gases;
flammable substances;
flammable solids;
corrosive, aggressive substances;
explosives and objects filled with them;
objects labeled as dangerous on their packaging.

Following items and substances are prohibited from carriage:

magnetic materials;
shocker devices;
radioactive substances;
poisonous and toxic substances;
compressed and liquefied gases;
flammable substances;
flammable solids;
corrosive, aggressive substances;
explosives and objects filled with them;
objects labeled as dangerous on their packaging;
spare batteries and charging jars;
portable electronic smoking devices.

For getting more detailed information about the inspection of baggage and hand luggage, you can contact the following number: +7 (7172) 777-780.

First and second floors
Working hours: 9:00-22:00 Wide assortment of cuisine over the world

Corner Bistro

Corner Bistro – француз стиліндегі, қызметтің жеделдігі тамақтану сапасымен үйлесімді бистро болып табылады. Бізде сіз тек қана жедел тамақтанудың классикалық тағамдары ғана емес түрлі салаттар, сорпалар, екінші тамақтар және кондитерлік тағамдарды да таба аласыз. Біздің бар сізге түрлі алкогольдік сусындардың дәмін татуларыңызға мүмкіндік береді. Басты мақсатымыз – қонақтарымызға ұмтылмайтын тәжірибе беру және тағамдылық тұрғыдан қысқа уақыт ішінде қанағаттандыру.

MONO PIZZA

MONO PIZZA is an espresso bar with a kitchen, guests can enjoy our specialty pizzas, trapizzini and arancini, as well as many appetizers. The close arrangement of tables gives the impression of one big feast with the spirit of real Italy. ● Italian Family Restaurant at the International Flights Terminal ● Pizza is made in the presence of guests ● Kids’ playground ● Chef’s special dishes cooking “from under the knife” with responsive service and charismatic pizzaiolo ● The most fashionable and modern coffee machine “Café Racer” will be the tool for making the highest quality coffee.

Coffee Loco

The cozy coffeeshop “Coffee Loco” is a place where you can not only drink delicious coffee and dessert, but also have a full meal while waiting for your flight. A wide range of hot and cold drinks, as well as a full menu with a large selection of appetizers, salads, soups and delicious Italian pastas! While waiting for dishes to be prepared immediately after ordering, you can charge your electronic gadgets in the sockets installed on the tables.

URBO COFFEE

URBO COFFEE is a brand recognized and loved by many people, which is associated, first of all, with delicious coffee, quality service and pleasant cozy atmosphere. Today there are more than 50 outlets in the cities of Almaty, Astana, Karaganda and Taraz. Our mission is not only to provide high quality coffee, but also to create an atmosphere where each visitor feels support, energy and motivation to move forward.

Black Rabbit Coffee

Welcome to Black Rabbit Coffee – a true gem in the airport! We offer a wide selection of classic coffee blends and unique specialty drinks, as well as exquisite pastries and desserts made with natural ingredients.We provide a cozy atmosphere and a convenient place for family gatherings or business meetings, with independent Wi-Fi. We deeply believe that the customer is always right, and our main goal is to meet the highest expectations of our guests. Join us and enjoy the exquisite taste and comfort!

Leprechaun Irish Pub

Leprechaun Irish Pub is a pub with a masculine character for true connoisseurs of taste and quality. Here you can immerse yourself in the true Irish atmosphere. Pub is located on the third floor in the International Departure Hall. In our menu, you can choose the following: -breakfast -grill menu -soups -street food -hot dishes – appetizers and salads The bar menu has a wide selection of beer from world brands. Such as Guinness, Hop House 13, Kilkenny, Budweiser Budvar, Estrella Damm, Blanche de Bruxelles, Warsteiner, Zhiguli Barnoe. For the convenience of our guests, the pub has sockets for your electronic devices as well as a separate smoking room.

Крендель

The coffee point is located on the ground floor near the arrivals area and is represented by a variety of pastries, confectionery, handmade products, as well as branded drinks in the best traditions of the brand.

The successfully developing trademark has a history of existence for more than a quarter of a century (since 1995). From a small gingerbread shop, Pretzel has grown into a chain of coffee shops with powerful production workshops, recognizable throughout Kazakhstan and even beyond its borders.

Here you can not only have a delicious snack, but also buy sweets made of real Belgian chocolate, premium handmade desserts and much more as a gift for your loved ones.

Fly Bar by Assorti

Fly Bar by Assorti – A cozy atmosphere and a generous appetizing menu located on the territory of the terminal – 2 in the departure area on the 2nd floor. Having your own kitchen guarantees the excellent taste and freshness of the offered salads, soups, hot dishes, sandwiches, pizza, pasta and other dishes. For connoisseurs of aromatic coffee, coffee drinks with desserts and cakes of our own production are offered. In the bar menu, the guest will surely find his favorite drink.

CHECK IN PUB

It is nice here! They drink good beer here! “CHECK IN” PUB – an institution located in the domestic departure hall of the “Nursultan Nazarbayev International Airport” – For CHECK-IN-it and drink a mug, or even another delicious one. Cold beer before departure for guests and residents of the capital with quality service during travel and business trips. “CHECK-IN” is a beer bar where you can come with friends, colleagues, family, or just run alone before your flight to enjoy a mug of fresh foam, taste branded snacks and feel the atmosphere of a real pub. We have presented, selected over the years and tested by our guests, the best varieties of foamy beer from Kazakhstan, Germany, Belgium, Ireland and several other countries. But what self-respecting bar (and even a beer bar) can do without draft. We decided to keep up and also provide light, unfiltered and dark beers, which you should definitely try. If you find yourself with us, among all the variety, you will certainly pick up our best snacks for yourself, which will accompany you throughout the ritual of “beer drinking”.

Global Coffee

Global Coffee is a Kazakhstan chain of coffee houses that has established itself in many cities. To date, there are more than 80 points. Our company has its own bean roasting, pastry shop and loyalty program (on android and ios). Over 200,000 loyal customers visit our coffee shops every day

Starbucks

Starbucks Corporation, Starbucksis an American coffee company and coffeehouse chain of the same name. For March 10, 2022 Starbucks is present in 74 countries of the world. Starbucks opened at Nur-Sultan International Airport on September 13, 2021. About Us:There are millions of times every week that guests pick up their drink from a Starbucks® barista, but each moment is unique. From the very beginning, Starbucks positioned itself as a completely new type of company. A company that not only glorified coffee and fine traditions, but also connected people, bringing a sense of togetherness. Today, the company has more than 32,000 coffee shops in 80 countries, and Starbucks is the world’s leading manufacturer and marketer of branded coffee. And with every cup, we strive to bring to life both our heritage and our exceptional experience. Mission Starbucks Inspire and nourish the human spirit – one person, one cup of coffee, one neighborhood at a time. Starbucks Principles Our values are based on our partners, our coffee and our guests: To create an atmosphere of warmth and friendliness, becoming a place where everyone is welcome. Do not stop there, each time finding new ways to develop the Company and each of us. Be yourself by communicating sincerely, with dignity and respect. To do everything at the highest level, exceeding expectations. We are focused on business efficiency, while maintaining involvement in the life of society, guests and partners!

Dining room Silk Way

Dear passengers and guests of the capital! The Silk Way dining room, which is located on the 2nd floor, is ready to provide you with our catering services around the clock. Here you can taste a delicious and satisfying wide range of different dishes. We are happy to wait and ready to serve every visitor!

Creperie De Paris

In the French coffee shop “Creperie De Paris” you can drink a cup of aromatic coffee and taste the freshest pastries: real French croissants, colorful macaroons, fresh fruit pies and much more. And you can always order fresh pancakes with various fillings.

We pay special attention to the high quality of ingredients, using organic products. “Creperie De Paris” is a wonderful menu presentation and an excellent interior, which is carefully selected to provide customers with a sea of unforgettable experiences. Thanks to this, everyone will like the time spent in the institution, and the caring staff will tell you where to stop your attention and give you only positive emotions.

Pizzeria Del Gusto

Coffee shop “Pizzeria Del Gusto” was founded in December 2022 in the International Airport “Nursultan Nazarbayev”.
Since 2022, the coffee house “Pizzeria Del Gusto” cooperates with the elite chain of restaurants in Kazakhstan “Salone del Gusto”. For three years we have established ourselves on the positive side. The quality and taste of our dishes is important for us, so that passengers have only pleasant impressions of our institution.

Prime Wine

Prime Wine is a completely new format. Here you can buy a bottle of your favorite drink, be it wine, cognac or whiskey at a very attractive price. In our restaurant you can taste classic European and Oriental cuisine with a slight touch of novelty. Fish, steaks, pasta, kuyrdak, all this is served in a signature design from the Chef. The menu always has a choice of different coffee drinks, teas and sweets, including branded ones. Our atmosphere is conducive to quiet communication and rest after a long flight! Come to Prime Wine and taste our dishes and desserts, and we guarantee that you will definitely find something for yourself!

Marrone Rosso Coffee Shop

Marrone Rosso Coffee shops are part of the Aroma Group global network.
There are more than 150 coffee shops in Israel, America, Canada, Ukraine and Kazakhstan.
28 years ago, the doors of the first part of Aroma were opened.
Our coffee shops are visited by 200 thousand guests every day.
In March 2019, a coffee shop was opened in the international terminal of Nursultan Nazarbayev airport. And a year and a half later in the domestic flight terminal.
Our goals are always to meet the highest level of quality, meet the needs of different categories of customers and find new effective solutions while improving our brand.

Sapar Lounge

Dear friends!

If you’d like to spend some quality time before your departure, we welcome you at Sapar Lounge! This is definitely a place to visit, because we offer:

lockers for your hand luggage;⠀

cozy armchairs;⠀

refreshments;⠀⠀

wi-fi;⠀

children’s play area;⠀

nice and calm atmosphere;⠀

Duty Free shop nearby.⠀

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We are located near gates А5-А6, in the international departure area.⠀

⠀

Sapar Lounge welcomes guests with the following cards:

Priority Pass⠀

Lounge Pass⠀

Lounge Club⠀

Lounge Key⠀

Diners Club⠀

⠀

All questions please address to @sapar_lounge

Have a nice flight!

Segafredo Zanetti Espresso

We are glad to see guests at any time and delight with freshly brewed, fragrant coffee, wonderful snacks and desserts. For your convenience, we are located in two terminals.

Segafredo Zanetti Espresso

“Segafredo Zanetti Espresso” is an original world-famous brand that embodies the art of Italian coffee “Italian Espresso” – a harmonious combination of blend and style. Outside of Italy, Segafredo Zanetti Espresso mixes not only coffee, but also passionate love for it, responsibility for the result of its work and deep respect for the admirers of real Italian espresso to fulfill its mission. We are glad to see guests at any time and delight with freshly brewed, fragrant coffee, wonderful snacks and desserts. For your convenience, we are located in two terminals.

The Cafe Crema coffee house

The Cafe Crema coffee house represents the Tchibo brand – this is the place where you can enjoy delicious 100% Arabica coffee, as well as purchase various types of coffee: grain, ground, instant. For over 70 years, Tchibo coffee experts have been searching the world for the best coffee that makes Tchibo so unique. Only the finest 100% Arabica beans are slowly ripened, carefully harvested and processed like red coffee berries, earning them the title Tchibo Arabica. To date, Tchibo has about 22,000 outlets around the world, we are always glad to see you in the Cafe Crema coffee shop at the Nur-Sultan airport terminal T2, as well as in the Tchibo coffee shop and store in the Mega Silk Way shopping center.

First floor and second floors
Working hours: 9:00-22:00 The traveller can find all ultrafashionable specialities of perfumery, cosmetics, alcoholic beverages, cigarettes, confectionery, accessories and other things in duty free shops. Duty free shop Nur-Sultan»

Cellular communication center

Cellular communication center – provides all types of communication services, mainly to Beeline. 15 years in the market of services and sales of cellular communications. We also provide the sale of the highest quality brands of accessories for all kinds of gadgets. We provide sales of phones and smartphones in different price segments. There is a chain of stores in the trading house in the city of Nur-Sultan.

Hoco

Hoco is a global brand with more than 4,000 stores in the world, opened in Kazakhstan since 2016. Here you can see and purchase the largest selection of accessories for your phone, as well as much more.

Supermarket «galmart»

galmart is a family supermarket that pleases its customers with the unique taste of its own dishes, quality service and pleasant interior. We offer our customers a wide range of selected Kazakh and imported food products, elite alcoholic beverages and stylish goods for organizing comfort.

We are especially proud of the products produced under our own galmart brand – bakery products, dishes and snacks from national cuisines of the world, fruit and dairy drinks, as well as author’s confectionery.

galmart supermarket is the best holiday organizer! Here you will find meat and vegetable semi-finished products, dough for your culinary delights, pizza, dumplings, khinkali and much more. Also, under the galmart brand, we offer organic farm products and traditional delicacies from farms near the city of Nur-Sultan.

galmart is the exclusive distributor of a number of well-known brands – silicone reusable cups of the American brand STOJO, gluten-free and lactose-free products of the Italian brand Probios, Italian organic hygiene products Idea Toscana, organic baby care products from the Australian brand Jack & Jill, tableware from elite glass and crystal of the Bavarian brand Nachtmann , baskets made from recycled plastic by the Handedby brand from Vietnam.

We strive to make your time with us as pleasant and special as possible.

galmart, All the best for you!

Duty Paid

Duty Paid stores are a unique store concept with a bright trendy design and a wide range of products from European manufacturers of high-quality perfumes and cosmetics, alcoholic and non-alcoholic drinks, sweets, toys, accessories in the domestic departure area of the T2 terminal.

Duty Paid shops harmoniously complement the Airport’s infrastructure, allowing travelers to comfortably spend time while waiting for boarding a flight. Perfume stores present niche perfumes from such perfume houses as Tom Ford, Amouage, Ajmal, Monart, Les Contes, Mancera,Escentric Molecules, Parle Moi de Parfum, luxury brands Chanel, Christian Dior, Van Cleef & Arpels,Yves Saint Laurent, Lancome and many others. Our stores also offer a wide range of alcoholic and non-alcoholic drinks, Lego toys, accessories Mario Valentino, Guess, Fossil, Festina and others, and lovers of sweets can treat themselves to delicious Swiss chocolate Toblerone, Lindt, Belgian Guylian, delicate Milka chocolate..

We work non-stop, 24/7, and the store staff is always ready to help in choosing goods.

Барыс ХК

The store of branded products of the hockey club “Barys”, which is the only representative of the Republic of Kazakhstan in the Kontinental Hockey League – the best club tournament in Europe. The uniqueness of this outlet is that it is designed in the form of a hockey helmet with a total area of 16 sq.m. A soft zone with LED screens and Play Station game consoles is installed near the outlet – a zone of attraction for both the adult generation and children to relax in comfortable conditions while waiting for a flight. The assortment matrix of goods includes both textiles and souvenirs. At the launch of the outlet, a collaborative clothing line “Barys” and “NQZ Airport” was created to promote the new identification code “NQZ”. For a comfortable stay of passengers in the terminal, the outlet operates around the clock, where they will be served by friendly staff in special uniforms of the brand “Barys”.

Remeslo

Craft of the peoples of Kazakhstan – a network of retail stores of Kazakh national souvenirs made in the Republic of Kazakhstan, exists since 2003 and occupies a leading position in the retail market of Nur-Sultan. On sale there are Kazakh vests embroidered with national patterns, chapans, skullcaps, felt caps, as well as various souvenirs. As a souvenir there are tostagans-sets of dishes for koumiss, and this is just not a large list of goods that we sell.

Duty Free

Dufry Duty Free in Kazakhstan is dedicated to offering you the ultimate travel shopping experience. Dufry Duty Free Astana is part of Dufry AG, a global travel retailer with operations in 64 countries, 380 locations. Dufry is present in around 2,200 shops located at airports, cruise liners, seaports, and other touristic locations.

We provide world class one stop tax and duty free shopping for travelers worldwide. We endeavor to bring you the latest luxury brand items from more than 1,000 suppliers at value prices in a convenient location to you. Our unparalleled selection of premium local and global brands range from everyday cosmetics and confectionery to fine wine and local food, fragrances, rare whiskies, authentic Kazakh souvenirs.

Our customers rely on the professional services of close to 29,000 Dufry employees. Our in-store and after-sales Customer Service Team are also here to ensure you enjoy your shopping experience.

For more information please visit our website and use the pre-order service Shop Online at Astana Duty Free (shopdutyfree.com)

Astana Duty Free Departure

Location International departures / Terminal 1 (2 floor)

Shop Categories Tobacco, Liquors, Food, Perfumes and Cosmetics, Watches and Accessories, Leather and Textile items, Electronics, Toys

Telephone +7 (771) 888-31-48

Opening hours 24h

Astana Duty Free Arrival

Location International arrivals/ Terminal 1 (1 floor)

Shop Categories Tobacco, Liquors, Food, Perfumery, Electronics

Telephone +7 (771) 022-53-74

Opening hours 24h

Spirit of Kazakhstan

Location International departures / Terminal 1 (2 floor)

Shop Categories High-quality products of domestic manufacturers: alcoholic beverages, food, souvenirs, accessories, clothes with national symbols and much more.

Telephone +7 (771) 888-31-48

Opening hours 24h

BOOKS&GIFTS Store

The company tries to wait for passengers and offers goods that will be useful in travel, business trips or just brings joy as a gift, souvenir. The assortment is selected taking into account the requests of business persons, civil servants sent on a business trip employees of enterprises and tourists. The BOOKS&GIFTS store offers a wide range of books on Kazakh literature, children’s literature, classics, business, psychology, novels, science fiction. Also on sale is a large selection of soft and hard toys, souvenirs, textiles, mobile accessories, jewelry for boys and girls.